Business consultancy
«Future adjustments? No problem, thanks to simple parameterization!»
Dr. Jörg Reinnarth, Managing Director, Cintellic GmbH
Field of activity: Consulting in the areas of Customer Experience Management, Customer Relationship Management and Business Intelligence
Founded: 2010
Challenges
Benefits
Vertec Services & CRM incl. all apps,
Budget & Phases, Business Intelligence
Customers expect Cintellic, a young and successful customer experience management specialist, to provide accurate documentation of performance expenditure. They were looking for a scalable, fully integrated performance tracking software that ensures total transparency.
«With vertec, we have all the figures for the effective management of our consulting company.»
Founded in 2010, Cintellic GmbH advises large customers in the field of customer experience management. Its services range from strategy development to technical implementation. But that is not enough to distance itself from competitors. Dr. Jörg Reinnarth, co-founder of Cintellic: “We can only remain successful if we manage the dialogue and interaction with the customer and react quickly and precisely to their needs.”
«Future adjustments? no problem, thanks to simple parameterization!»
It was clear that comprehensive service entry was essential. They were looking for a software that would ensure the management of the projects and the detailed entering of all services and costs (within the scope of the German expense system). Also via the Internet or iPhone, since most of the cases are carried out at the customer’s premises. This ensures the transparency required by the customer and by the Management Team at all times.
“Vertec is future-proof,” adds Stephan Klöckner, project leader, “totally modular and expandable: Vertec has created its own extension for DATEV financial accounting. And the integrated CRM is precisely tailored to the needs of a consulting firm.” In addition, the integration of service entry and project management in the same database allows a seamless view of all customer-related activities.
Quick and easy parameterization was a must. Dr. Reinnarth said: “We were able to adapt the software quickly and precisely to our requirements – and will continue to do so.” The Vertec Budget & Phases module was implemented to split the project into subprojects and phases, with any conditions for services and expenses.
«The integrated crm exactly meets the requirements of a consultant.»
The Vertec Business Intelligence module ensures transparency: It can relate all company structures and objects integrated in the software to one another, for example to show the profitability of individual orders. Dr. Jörg Reinnarth: “Indispensable for efficient management!”
